COVID-19
I think I might have COVID-19, who should I call?
Please call your doctor, a clinic, or a hospital for further instructions. Do not go to a hospital or emergency room unless instructed to. For more information, please visit covid19.colorado.gov/testing. If you do not have a doctor and need help finding one, call us at 866-833-5717.
I’m feeling anxious about COVID-19, and I want to talk to someone. What can I do?
If you need help finding behavioral health care, please call us at 866-833-5717. If you are experiencing a crisis, please contact Colorado Crisis Services: call 844-493-8255 or text TALK to 38255.
Where can I find information about COVID-19?
Please visit covid19.colorado.gov for updated information about COVID-19.
I think I was exposed to someone who has COVID-19 symptoms, what should I do?
Please call your doctor for further instructions. Do not go to a hospital or emergency room unless instructed to do so. If you do not have a doctor and need help finding one, call us at 866-833-5717.
COVID-19 Testing
Will Colorado Access become a drive-thru site for COVID-19 testing services?
There are currently no plans for Colorado Access to become a testing site for COVID-19.
How can I get tested?
If you have symptoms, please call your doctor, a clinic, or a hospital first. They will give you further instructions on whether you need to be tested and where to go for care. Do not go to a hospital or emergency room unless instructed to do so. For more information, please visit covid19.colorado.gov/testing. If you do not have a doctor and need help finding one, call us at 866-833-5717.
Is testing free?
Health First Colorado and CHP+ will cover testing members for COVID-19. If you get a COVID-19 test from an enrolled provider, your test is free. There will be no copays for testing for COVID-19. For more information, please visit healthfirstcolorado.com/covid.
Telehealth
Are telehealth services only for members with Medicaid?
If you do not have Health First Colorado (Colorado’s Medicaid Program) or Child Health Plan Plus (CHP+), please contact your insurer or provider for specific information on what telehealth services are available for you. If you do have Health First Colorado or CHP+, please visit colorado.gov/hcpf/telemedicine for updated information.
Where in my CHP+ handbook can I find information on telehealth services?
Please visit colorado.gov/hcpf/telemedicine for updated information on telehealth services.
How have telehealth services changed with COVID-19?
Telehealth services have changed due to the COVID-19 outbreak. Visit colorado.gov/hcpf/telemedicine for the most up-to-date information. Please check with your doctor to see what services they offer through telehealth.
What is telehealth?
Telehealth is when you use technology to access the care you need. You can talk to your doctor through a live video or audio session. This includes using a telephone. This means you can get the care you need without going to an office or clinic. Visit colorado.gov/hcpf/telemedicine for the most up-to-date information. Please check with your doctor to see what services they offer through telehealth.
What can my doctor do through telehealth?
Your mobile phone, tablet, or desktop computer may be used to help you get health services through telehealth. Work with your doctor to find the best setup for you. Visit colorado.gov/hcpf/telemedicine for the most up-to-date information. Please check with your doctor to see what services they offer through telehealth.
Other FAQs
I need to make an appointment with my care manager. What should I do?
Until further notice, our building is closed to the public and we have stopped face-to-face appointments. Please call your care manager directly for more information on how you can get care. If you do not have a care manager assigned to you, please call us at 866-833-5717.
I need an expedited Medicaid application. How can I get this?
Please contact Access Medical Enrollment Services, our medical assistance site. Visit accessenrollment.org, email appassist@accessenrollment.org, or call 303-755-4138. You can also call toll free at 855-221-4138.
I’m feeling sick, but I’m afraid to come to the office. Is there another way I can be seen without coming into the office?
Please call us at 800-511-5010 or email us at customer.service@coaccess.com for general questions. Please call your provider if you have questions about your symptoms. Do not go to a hospital or emergency room unless instructed to do so. If you do not have a doctor and need help finding one, call us at 866-833-5717.
Can I come to the Colorado Access office?
Until further notice, our building is closed to the public and we have stopped all face-to-face appointments. If you need assistance, please call us at 800-511-5010 or email customer.service@coaccess.com.
For answers to more frequently asked questions, check out our Ask Our Experts video series here and here.